Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

RETURNS

The Golf Bay accepts returns for store credit up to 21 days after the purchase date. In the meantime you are more than welcome to order the correct item/s through the website. Store Credit will be issued on return of the item once inspected.

General Requirements:

• Item(s) are in original condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold). If the item/s are returned missing tags or the packaging is defaced your refund will be processed less a 20% restocking fee.
• Items must be appropriately packed inside a parcel, return bag or box. We cannot be held responsible for damage caused in transit where you have taken inappropriate care in returning your items.
• Include the Picking Ticket if possible and write your return reason on there.

Specific Requirements:

• Clubs: Any plastic wrap must be on the heads and grips. Clubs must not have been hit or scratched.
• Custom Clubs: Any built to spec clubs can not be returned.
• Electronic Goods: Can not be returned if the packaging seal is broken. If it has been used on the course then it is no longer new and can't be returned.
• Shafts: Any custom built shafts, shaft/adapter combos can not be returned. However for second hand shafts purchased please contact us to discuss your options. 

NOTE: If your return does not meet the conditions outlined above, your return may be declined and sent back to you.

You can always contact us for any return questions: sales@thegolfbay.com.au